HEALTHCARE & MEDICARE

Report finds healthcare navigation at crossroads

3rd Annual Edition Welfare Sentiment Index 2025A survey of 120 benefits consultants at self-insured employers found that nearly 30% recommended health care navigators, concierge services or advocacy services to control health care costs. But the report's findings also show that vendors want reports that provide clear, actionable insights into ROI.

this Welfare Sentiment Index 2025Healthcare Navigators are viewed as a valuable tool for self-insured employers to improve employee benefits and manage costs, according to Healthcare Navigators, sponsored by Quantum Health and produced by MedCity News.

The index also highlights the growing influence of artificial intelligence. 72% of advisors say they advise clients on the impact of artificial intelligence on benefit plans. 31% of respondents said they now provide advice on AI often or most of the time, compared with 20% in 2024.

The report also highlights emerging trends in GLP-1 drug coverage from the perspective of these benefit advisors, including the types of coverage conditions.

To read the report, please fill out the form below:

photo: Mario Guti, Getty Images

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