Blinking the gap: AI agents solve healthcare supply and demand challenges

Faced with overwhelming administrative burden, relentless financial pressures and the urgent need to serve patients at the highest standards of care, the global health care workforce has been working with survival scale and burnout.

Now, healthcare demand is well beyond the industry’s supply capacity. Meanwhile, the rapid development of AI proxy technology is emerging to help fill the gap. By enhancing human capabilities and making patient interactions more personalized, AI agents are transforming traditional medical experiences, helping to promote greater engagement and create better patient outcomes.

Authorized providers provide more personalized patient care through AI

AI agents are rapidly improving the patient experience in all aspects of healthcare, helping providers provide more attentive, patient-specific and compassionate care. They are the latest developments in the AI transformation that is already underway throughout the healthcare industry.

In 2024, 80% of hospitals report using AI not only improves workflow efficiency, but also improves the quality of patient interaction and support. By 2032, this figure is expected to increase by 133% (from $32.34 billion to $431 billion), indicating a fundamental shift in healthcare to more sensitive, compassionate care.

This not only shows more information about integrating new technologies into the healthcare industry—instead, fundamental transformations are taking shape, redefining the overall architecture, delivery, management and experience of care pathways.

Environmental AI solutions (proactive and intelligent systems that operate seamlessly in the background, constantly perceive and adapt to their environment) can help predict demands and respond to real-time prompts. In a healthcare environment, these solutions provide decision support and operational insights that increase awareness, nursing enrollment, optimized planning and more personalized care management, thus contributing to better patient outcomes and satisfaction.

By 2032, environmental clinical voice solutions alone represent a global addressable market of $2.1-2.2 billion, highlighting the urgency and scale of the healthcare industry as a whole. In terms of patient satisfaction and financial sustainability, providers of digital workflows have failed to adopt, and these digital workflows are at risk.

When used in conjunction with agents, environmental AI technology can have a greater impact by independently analyzing data flows, enhancing clinical decision making and initiating complex actions of multiple systems. When applied to real-world use cases, comprehensive, powered solutions allow providers to spend more time connecting with patients and adjust care to individual needs, ultimately promoting more thoughtful, human-centered engagement.

Healthcare AI Agents Are Action

Nuance, owned by Microsoft, is one of the companies leading Ankient AI technology, and Qilong Environmental Experience (DAX) is an AI-based clinical solution that marks a turning point in the evolution of patient engagement.

DAX runs in the context of your medical appointments to capture doctor conversations in real time. AI agents powering DAX can then use AI Scribe technology to generate clinically useful medical notes.

With DAX, doctors can turn their attention away from the computer screen and shift their attention to the patient, knowing that AI is taking care of producing accurate, billable medical notes to reduce administrative burdens.

The results are shocking – Doctors using DAX reports save multiple hours a week that they can use to better serve or rest their patients while also helping them improve the quality of their patient interactions.

Abridge pioneers the way in which environmental AI and smart agents work together throughout their healthcare journey. Deploying Abridge’s AI tools to coordinate background tasks, real-time documentation and clinical decision support creates a proxy AI factory, an always-on support system that helps providers spend less time administratively and more time with patients.

Its technology not only transcribes and summarizes provider-patient interactions in real time, but also integrates seamlessly with electronic health records to reduce administrative burdens, improve clinical accuracy and reduce clinician-patient distance.

By embedding AI agents directly into care workflows, Abridge empowers more than 2,000 service providers who provide more patient focus to over 1 million patients while ensuring critical information is captured in a structured and feasible way, laying the foundation for a more sensitive and intelligent healthcare system.

Always open on 24/7, the agents of continuous learning (available) are personalized, domain-specific support systems that guide patients on healthcare trips while capturing valuable feedback for the wider healthcare system. Designed for accessibility, these agents can be in multiple languages and can be customized to reflect cultural nuances and local dialects, which is essential to improve patient engagement across different populations.

Another disruptive HealthTech company, Hippocratic AI, offers AI agents that automate tasks such as patient outreach, history and recommendation verification. These medications can help patients feel supported and heard while minimizing waiting time, thereby reducing over-reliance on providers’ physical interactions.

Agents of Hippocrates AI can provide on demand and can provide disaster responses including baby seat safety checks, post-opt checks, and a variety of languages and cultural backgrounds, providing patients with a sense of comfort and familiarity.

Embed intelligence into healthcare operations

Ultimately, AI agents simplify operations and logistics with faster drug discovery times and reduced errors, resulting in lower costs, more personalized products, and more positive and effective patient experiences. By enhancing human capabilities, these drugs will help clinical providers maximize their workflow and allow them to focus more on their patients’ needs.

Since adopting proxy AI technology, the UK's National Health Service has seen more patients get appointments, clinicians spend more time and less time wasted on administrative tasks.

As more than 53,000 patients wait for their first appointments and 25,000 await elective surgery, Guy's and St Thomas NHS Foundation Trust are committed to increasing waiting time for NHS patients through proactive and accessible health care (PATH) initiatives with NVIDIA, NVIDIA, General Catalyst, Hippocratic AI and Sword Health and Sword and Sword Health and NHS patients. Paths will integrate proxy AI into their infrastructure to prioritize care, conduct remote patient monitoring and manage resource allocation.

When using AI agents properly, they can also serve as trusted consultants to patients and quickly answer their most mundane questions at all times of the day. Not only does this save the provider time and improve the patient’s experience, it also encourages them to ask questions that otherwise they may feel embarrassed and help solve potential problems before they become problems.

TETON A smart monitoring solution from TETON is another unique solution that brings the impact of AI agents, which is a 360-degree view of patient status, behaviors, and needs, making it easier for healthcare workers to work flow and improve patient care.

Teton’s AI-based solutions detect patients’ movements and activities, prompting medical staff to alert critical needs and events to help them provide the fastest response and treatment.

TETON ONE has a profound impact on patient care in the field of fall events, with the Neurology Department of Nordsjællands Hospital and Nordic Health Laboratory responding times faster, improving speed by 59% and decreasing benchmark numbers by 47% – a huge benefit for patients and providers.

Re-label AI in the healthcare industry

By unlocking the benefits of AI in healthcare, the industry can stabilize uneven supply and demand caused by limited resources and aging global population.

To do this, healthcare organizations must prioritize AI transparency, guardrails, compliance, efficiency, equitable access, accessibility, and patient engagement at every step. It is already happening – from digital patient enrollment and intake to AI-driven dating planning, environmental AI care management and real-time information retrieval.

By adopting this technology, healthcare organizations can provide the seamless, personalized experience that patients deserve and focus on reasons for choosing a medical career.

Editor's Note: NVIDIA has established working relationships with the companies and organizations mentioned in this article, including Abridge, Hippocratic AI, Guy and St Thomas’ NHS Foundation Foundation, General Catalyst and Sword Health. Startup Teton is part of NVIDIA Inception program.

Photo: Yuichiro Chino, Getty Images

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