Epic's “Emmie” chatbot enhances patient voice – for their real clients – Healthcare Blog

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Michael Millenson

A rock health writing at this year’s Epic User Group meeting captured the vibe of artificial intelligence and played under the name of three new AI chatbots launched by the country’s leading electronic health record company. “Epic Apes (Art, Penny and Emmie),” headlines read, named after a chatbot designed for clinicians, income cycle managers and patients.

Emmie did positive things for patients – introducing this more – but at the heart of the chatbot is B2B games designed to meet the needs of hospitals, medical groups, and other expenses that have built privately held EHR companies into a $5 billion business.

Amy is not the patient's agent autonomy. Its purpose is to help Epic clients (health system and physician practice) who will provide more and better services to patients as long as that patient remains a client.

This situation is very important. Yes, it's #patientseai in a sense, but this purpose is similar to the AI algorithms deployed by Netflix. While you might be marveling at their personalized power, they will never tell you that the movies that best suit your interests are getting a lot of attention in Hulu, and by the way, even if you are watching a lot of shows with medical themes, you are still a sofa potato.

I didn't attend a party at Verona's headquarters in Visconsin, Wisconsin, but the news account and LinkedIn posts show that it's no surprise that for this type of conference, there's more drama than details. The company said it is developing more than 200 AI applications – which will be launched in 2026 and beyond.

Here is Epic's introduction to Emmie and its art from its LinkedIn account:

Emmmie is informed through charts and connected devices, designed to support patients between visits. Whether interpreting the test in easy-to-understand terms, suggesting the next step, or guiding the patient through an open conversation about its health, Emmie makes it easier for patients to stay healthy and walk into the examination room with clear circumstances.

On the clinician side, the art is collecting Amy’s data to provide the doctor with the information they need before the visit begins. ART aims to reduce administrative burdens, help doctors better understand patients, and provide contextual knowledge insights. This can take the form of generating a pre-access summary, making real-time instructions, or even taking actions such as following orders or verifying previous authorization requirements.

Rock Health Analysis Propose that the real meaning is “may be a feature of functionality, but more channels” because consumers are more willing to share health data with their providers (in this case via Epic’s Mychart) than with tech companies such as AI vendors. Rock Health notes: “By capturing patient problems, decisions and symptom checks, epic gains visibility consumers may hesitate to share with a generalist tech company. EHR giants have shown that this data will go back [its] tool. ”

Or like an epic no “We empower customers. We empower patients. We empower ourselves.” According to KLAS's estimate of market share, good intention alone will not make your product use more than half of the U.S. emergency hospital beds.

exist Healthcare todaysenior technology journalist John Lynn Sniff out the actual schedule For all the promises of Emmie's loved ones miracle. According to Lynn (presumably from the epic itself),

Active outreach and imagery will be held in March 2026
Active participation in November 2026
Future screenings will arrive sometime in 2026 (not given a month).

Bill payments, scheduling capabilities using SMS (SMS) and voice agents are all “coming in the future”.

As I commented on the Epic LinkedIn post, “How are patient-reported outcome metrics [e.g. Proteus Consortium’s]is it linked from an app to Epic (e.g., by a healthy catalyst or someone else's Twistle) or a patient's own wearable device? “I tagged Seth Hain, Senior Vice President of R&D at Epic, who played a big role in the meeting but didn't respond (to be fair, maybe he took some leave after a fierce few weeks.”

In recent STAT first comment I assert that true informed consent forms mean that doctors should be obliged to inform patients about the possible outcomes of Epic's Cosmos system for people with clinical profiles. These predictions come from a database that maps an incredible 15.7 billion patients encountered. but Patients should be able to access information about different hospital results on their own.

At the User Group Meeting, EPIC announced further improvements to the universe, with founder and CEO Judy Faulkner proudly announcing that the company will be able to “predict the future” for patients. (To get a deeper understanding of the universe, I suggest your post Mark Braustein, senior medical informatics expert)

Faulkner did what any smart businessman would do. She talks about how her company’s products enable important customers, clinicians and health systems to provide better care. What did these customers actually do for their “customers” (or not) using Epic software? Obviously “not my job.”

Michael L. This first appeared in “patient use AI” alternative