Heartway launches enhanced EHR platform for mental health providers
Mental health company Headway has launched an expanded electronic health record (EHR) system that includes AI-assisted notes.
New York City-based progress allows mental health clinicians to accept patients through insurance through vouchers, onboarding, clinical training, scheduling, billing and other services. The company has a network of over 60,000 providers. Through Heartway’s platform, patients can search for mental health providers based on location, attention and insurance companies and schedule appointments.
As EHR expands, providers will get AI aid tools that allow them to put into a patient meeting summary, which becomes an insurance-ready note. They can then view the accuracy of the comments and adjust them if necessary.
In addition, providers are able to arrange and hold telemedicine meetings on the same platform, as well as documents and bills for the meetings.
“We rolled out these features because providers told us they needed them. Mental health clinicians usually encounter four to five disconnected tools just to run their exercises,” a spokesperson told Medcity News. “By expanding our EHR, we make it simple, intuitive and meaningful, providing providers with insurance-based practices – ultimately meaning more patients receive timely, affordable care.”
Headway says this EHR is free and available to the provider, while traditional EHRs usually charge monthly subscription fees. Additionally, providers can choose how much support they get from the EHR. Some people may only use EHR for billing, while others may use the full EHR suite.
Although physical health providers were motivated to transition to EHR in the 2010s, mental health providers did not. Nevertheless, insurers will apply the same standards as other specialized insurers to mental health providers, even if they often lack the integrated systems they need to adhere to.
“As a practicing psychiatrist, I know how difficult it is for mental health clinicians to provide high-quality care while burying administrative work. We have evolved EHR to change that,” Headway Chief Medical Officer Dr. Neha Chaudhary said in a statement. “By giving clinicians the intuitive tools they lack, from AI-assisted notes to integrated telehealth capabilities, we are relaxing their administrative burden and giving them back to focus on what’s most important: their patients.”
The spokesman said Headway has experienced strong adoption since the launch of the extended EHR. Clinicians have generated more than 200,000 AI-powered bills in the first few weeks since their launch. Additionally, overall record usage on the platform increased by 40%.
Other digital health companies that connect patients to mental health providers include ALMA and GRAW therapy.
Photo: Invincible_bulldog, Getty Images
