Hello patient can earn $22.5 million for conversational AI solutions
It is a conversational AI company Hello Dister that has raised $22.5 million in Series A funding that will be used to expand to more healthcare organizations and grow their products.
Austin, Texas-based startups integrate with practice management and electronic health record systems. It provides autonomous voice and SMS agents to answer patients’ calls and texts, arrange appointments, classify patients and follow up. It works in emergency care, primary care, mental health, veterinary care, MEDSPA and more. The company's clients include Revive Med Spa and Octave Health.
“The front door of health care is broken. Throughout the United States, patient calls and texts are not answered due to employee shortages and call centers. This leads to missed appointments, delayed care and loss of income. Every minute the time employees spend on the phone is spent among patients in the clinic. Email. Cohen previously led consumer products and growth at Carbon Health, a major and urgent care provider.
The Series A is led by Scale Venture Partners, with participation from 8VC, Bling Capital, Max Ventures, Remus Capital and Firstlook Partners. Hello patients raised a total of $30.2 million.
“We are looking for companies that address the real operational bottlenecks in healthcare, and Hello patients are addressing the biggest bottleneck – the communication challenges between patients and providers,” said Jeremy Kaufmann, partner at Scale Venture Partners. “Hello patients stand out on the platform that defines patient engagement, with an experienced team and early customer traction, proving that AI can address access gaps in healthcare.”
Cohen said the financing will expand its products by “expanding integration in key practice management systems and enhancing compliance/security.” Hello patients also invest in their entry-to-market strategies by increasing corporate sales and onboarding capabilities. Finally, this is employed between engineering, marketing and other departments.
“Our near-term goals are just to expand to support our overwhelming need for the practice community,” he said.
According to Hello patients’ announcement, financing was conducted with about 42% of patients making phone calls and text messages. This is due to a shortage of staff and administrative burden in the call center.
Conversational AI has become the highest area of interest for healthcare venture capitalists. Other AI companies that talk to include Abridge, Fabric Health and Hyro.ai.
Photo: Guido Mieth, Getty Images
