What is the direction of healthcare navigation for self-protection employers to move?
A new survey shows growing dissatisfaction with so-called “health care navigators” who tend to work on behalf of health programs and support more independent clinical integrated options. Two-thirds of consultants said they would typically mentor clients in healthcare navigation solutions outside their insurance companies, often for independent navigation companies, for reasons including better membership experience, clinical integration, manipulation and cost-saving clarity.
2025 Welfare Emotion IndexSponsored by Quantum Health and produced by Medcity News, healthcare navigation is found to be at a crossroads. Navigation is considered a valuable tool for self-protection employers to enhance employee benefits and manage costs. Nearly 30% of consultants recommend healthcare navigation, concierge or advocacy services to control healthcare costs. However, people are eager to report to suppliers to provide clear, actionable insights about ROI.
The report also highlights emerging trends from the perspective of GLP-1 drug coverage for these welfare consultants, including various conditions for coverage and AI adoption.
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